Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We currently ship to the following countries:
• United States
• Canada
• United Kingdom
• Australia
Shipping Rates
Standard shipping rates are calculated by destination:
• United States: USD $14.90
• Canada: USD $14.90
• United Kingdom: USD $12.90
• Australia: USD $15.90
Free standard shipping is available on eligible orders of USD $78 or more.
Estimated Delivery Times
Estimated delivery times are generally 6–12 business days after dispatch.
Delivery times are estimates only and may be affected by customs clearance, local carrier delays, public holidays, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated during checkout.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. MADORIS is not responsible for delivery delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete address information.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your order appears to be lost, please contact us at contact@madoris.com. We will review the shipment with the carrier and assist where possible.
Split Shipments
Depending on product availability, items in the same order may be shipped separately or from different fulfillment locations. You will not be charged additional shipping fees if we choose to split an order.
Contact
For shipping questions, please contact us at:
contact@madoris.com