Refund policy

RETURN AND REFUND POLICY

Return Eligibility

We accept return requests submitted within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging, including all accessories, inserts, and gift packaging. The item must be returned in the same condition in which it was received.

For hygiene, safety, and product integrity reasons, opened or used fragrance products cannot be returned unless they are defective, damaged, leaking, or incorrect.

Return Requests

Before returning any item, please contact us at contact@madoris.com with:

• Your order number
• The reason for the return
• Clear photos or videos where relevant

Returns sent without prior authorization may not be accepted.

Return Shipping

For returns that are not caused by a product defect, damage, leakage, or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service. MADORIS is not responsible for return packages that are lost or damaged in transit.

Please do not send returns to the address shown on the original shipping label. An approved return address and instructions will be provided by email.

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, leaking, or incorrect, contact us at contact@madoris.com within 7 days of delivery and include your order number and clear photos or videos.

After reviewing the information provided, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

MADORIS reserves the right to refuse a refund if the returned item is used, opened, incomplete, damaged after delivery, or otherwise does not meet the return conditions stated above.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Cancellations

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been processed or shipped, it can no longer be cancelled. The customer may request a return after delivery, subject to this policy.

Sale Items and Gift Cards

Sale items are eligible for return only if they meet the conditions stated in this policy, unless the product page clearly states that the item is final sale.

Gift cards are non-refundable.

Exchanges

We do not currently offer direct exchanges.

To replace an eligible item, please return the original item following the instructions provided by our customer service team and place a new order.

Contact

For return, refund, damage, or cancellation questions, please contact:

contact@madoris.com